Software Support Specialist

Locations: India - Kerala

Job Type: Full-Time / Part-Time

We are in search of a passionate and experienced Software Support Specialist in ERP and Accounting software to join our dynamic team. If you thrive on providing top-notch assistance, troubleshooting technical issues, and ensuring client satisfaction, we encourage you to explore this exciting opportunity with us. The ideal candidate should have a basic understanding in Financial Accounting and Tax processes. And must have an experience in any ERP systems or billing software, and possess excellent communication skills.

Responsibilities:

1. Customer Assistance: Provide prompt and courteous customer support via various channels, including phone, email, and chat, to address queries related to our software products.
2. Issue Resolution: Diagnose and troubleshoot customer-reported issues, guiding them through step-by-step solutions and ensuring timely problem resolution.
3. Product Knowledge: Develop and maintain in-depth knowledge of our software products to effectively assist customers and provide accurate information.
4. Documentation: Document customer interactions, issues, and resolutions in our customer support system to maintain a comprehensive knowledge base.
5. Collaboration: Collaborate with other support team members, developers, and product managers to escalate and resolve complex issues.
6. Training: Assist in creating and updating training materials for customers to enhance their understanding and usage of the ERP and billing software.
7. Feedback Loop: Collect customer feedback and communicate recurring issues or trends to the development team for continuous improvement.
8. Customer Satisfaction: Ensure high levels of customer satisfaction by meeting and exceeding customer expectations.

Requirements:

1. Educational Qualification: Bachelor's degree in Finance, Accounting, Information Technology, Computer Science, Business, or a related field.
2. Experience:
   • Proven experience in Microsoft Tools like Word, Excel or similar. It is preferable to have experience with any ERP or billing software before.
   • Familiarity with billing processes and basic accounting.
3. Technical Skills:
   • Understanding of Computer systems and billing software functionality.
   • Ability to troubleshoot and diagnose software-related issues.
   • Proficiency in using customer support tools and systems.
4. Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information to non-technical users.
5. Problem-Solving: Strong problem-solving skills and the ability to think analytically.
6. Empathy: Empathetic approach towards understanding and addressing customer concerns.
7. Time Management: Ability to manage multiple customer inquiries simultaneously while maintaining a high level of accuracy.
8. Team Player: Collaborative attitude and willingness to work in a team-oriented environment.

If you are a customer-focused professional with a background in Accounting using software, we invite you to apply for this rewarding position. Join our team and contribute to delivering outstanding customer experiences in the realm of ERP and billing software solutions.

Angular Developer

Locations: India - Kerala

Job Type: Full-Time / Part-Time

We are seeking a skilled Angular Developer to join our dynamic and innovative development team. As an Angular Developer, you will be responsible for designing and implementing user interfaces for web applications using the Angular framework. The ideal candidate should have a strong understanding of front-end technologies, proficiency in Angular, and a passion for creating seamless and responsive user experiences.

Responsibilities:

1. Front-End Development: Collaborate with cross-functional teams to design and develop user interfaces for web applications using Angular.
2. Code Implementation: Write clean, efficient, and maintainable code following best practices and coding standards.
3. User Experience: Ensure the technical feasibility of UI/UX designs and enhance the overall user experience.
4. Testing and Debugging: Conduct thorough testing and debugging of applications to ensure high-quality deliverables.
5. Optimization: Optimize application performance for maximum speed and scalability.
6. Collaboration: Work closely with back-end developers, UI/UX designers, and other stakeholders to deliver high-quality software solutions.
7. Documentation: Create and maintain technical documentation for code and design.
8. Continuous Learning: Stay updated on industry trends and advancements in web development technologies.

Requirements:

1. Educational Qualification: Bachelor's degree in Computer Science, Engineering, or a related field.
2. Experience: Proven experience as an Angular Developer or similar role with a strong portfolio showcasing successful projects.
3. Technical Skills:
   • Expert in Angular v15 and ready for v16 (Signals, SSR, Standalone, etc).
   • Strong understanding of HTML5, CSS3, and JavaScript.
   • Working experience with SQL and No-SQL Databases.
   • Experience with RESTful APIs and third-party libraries.
   • Knowledge of responsive design principles.
   • Familiarity with version control systems (e.g., Git).
4. Problem-Solving: Strong problem-solving and critical-thinking skills.
5. Communication: Excellent communication and collaboration skills.
6. Adaptability: Ability to adapt to new technologies and learn quickly.
7. Team Player: Ability to work effectively in a collaborative team environment.
8. Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work.
9. Last, but not least: Strong passion in Programming.

Preferred Qualifications:

• Experience with Agile software development methodologies
• Familiarity with back-end technologies such as NodeJS, ExpressJS
• A know-how on GraphQL is preferred.
• Experience with cloud technologies such as Microsoft Azure or Amazon Web Services (AWS)
• Knowledge of software development best practices, including unit testing, continuous integration, and version control systems such as Git.

If you are a passionate Angular Developer looking to contribute to cutting-edge web applications, we encourage you to apply. Join our team and be part of creating exceptional user experiences.

.NET Programmer

Locations: UAE & India

Job Type: Full-Time / Part-Time

We are seeking a skilled .NET programmer to join our dynamic team. The successful candidate will be responsible for developing high-quality software applications using the .NET framework. They will work closely with other members of the development team to design, implement, and maintain software solutions that meet the needs of our clients. The ideal candidate will have a strong background in VB and C# programming and experience working with Microsoft Visual Studio.

Responsibilities:

• Design, develop, and maintain software applications using the .NET framework
• Write clean, efficient, and well-documented code in VB and C#
• Collaborate with cross-functional teams to identify and solve complex software problems
• Participate in the full software development life cycle, including requirements gathering, design, development, testing, deployment, and maintenance
• Stay up-to-date with new trends and emerging technologies in the .NET space
• Provide technical guidance and mentorship to members of the team
• Contribute to the development of best practices and standards for software development

Requirements:

• Bachelor's degree in a related field
• Strong proficiency in C# programming
• Experience working with Microsoft Visual Studio
• Solid understanding of object-oriented programming concepts and design patterns
• Familiarity with SQL databases and web development technologies such as ASP.NET | Open-source web framework for .NET , MVC, and Web API
• Ability to work independently as well as in a team environment
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills

Preferred Qualifications:

• Experience with Agile software development methodologies
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript
• Experience with cloud technologies such as Microsoft Azure or Amazon Web Services (AWS)
• Knowledge of software development best practices, including unit testing, continuous integration, and version control systems such as Git.

If you are a skilled .NET programmer who is passionate about creating high-quality software solutions and enjoys working in a collaborative team environment, we encourage you to apply for this exciting opportunity.

General Jobs

Job Title: General Staff

Locations: UAE, Qatar

Job Type: Full-Time

We are a software development company with affiliations to institutions and companies across multiple fields including mechanical, financial, technical, IT, data entry, and computer operation. As part of our extensive network, we may have access to job openings at affiliated companies and institutions in these fields. If such opportunities arise, we may forward your resume for their consideration.

General Responsibilities:

• Perform job duties as assigned by the supervisor
• Learn and execute various job functions across multiple fields
• Work collaboratively with colleagues across different departments
• Adhere to company policies and procedures
• Attend training sessions as required
• Maintain professional conduct and appearance

Requirements:

• High school diploma or equivalent
• Ability to learn and perform various job functions across different fields
• Strong communication skills and ability to work collaboratively
• Attention to detail and ability to follow instructions
• Strong organizational and time management skills
• Basic computer skills, including proficiency in Microsoft Office

Preferred Qualifications:

• Experience in any of the following fields: mechanical, financial, technical, IT, data entry, or computer operation
• Associates or bachelor's degree in a relevant field

Compensation packages and additional benefits are determined and provided by our affiliated companies and institutions. As we are affiliated with leading organizations across various fields, this presents an exciting opportunity for motivated individuals looking to gain experience and work in multiple industries. To be considered for any available positions, please submit your resume and cover letter.